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Up Affiliate Marketing Baggage Options Barcode Scanning Blogging Software Option Boarding Pass Cash Register Channel DistribuLinx Coupon Sales Create Activity Packages Credit Card Gateways Deposits/Payments Digital Cart Parking Discount Engine Event Calendar Fare Buckets Freight Handling Gift Shop Guest Access Handling Charges Hotel Group Tours Last Minute Prices Loyalty Reward Points Mail/Package Shipping Mobile Reservations MultiLinx Portal Newsletter Engine Online Text Chat Resellers Patron Ticketing Software PCI Compliance Restaurant Software RezTXfer Portlets Sales Staff or Kiosk Search Engines Seat Selection Smart Swipe CC Social Networking Taxes Template System Travel Agent Reservation TSA Secure Flight Unique 3Notes Upsell Linking Wait List WYSIWYG Editor XML API XPower PHP MySQL

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Sales Staff (Call Center) Desk
The Sales Staff
(Call Center) Desk allows the website owner to
utilize internal Sales Staff or
inbound/outbound Call Center staff or Kiosk
based staff to book or
make reservations on behalf of a client. The
Sales Staff can create a new customer or third
party profile or use a clients existing
customer profile from the IMS Voyager
database.
This allows Sales Staff to take orders by
telephone, a kiosk, fax or email and enter them
directly into IMS Voyager via their browser to
create reservations, print tickets (or book tours using
the clients profile selected from the client
list.
All integrated
information is available for call center
reservation staff to answer phone
reservations: rates, availability, and
package or event availability. All are quickly and accurately
brought up to best serve the client,
from pre-purchase stage.
The Call Center module can also accommodate phone
reservations from travel agents and
corporate clients. Integrated accordingly,
sales staff will view negotiated
contract rates and allotments assigned to
particular staff or corporate customers.
With the Portal & Enterprise versions Call
Center can accommodate demand,
particularly during high seasons, across all
members.
Multiple Commission Structures - IMS
Voyager allows owners to create Reseller
(Travel Agent) groups and assign them
differing or unique commission rates. (There
is no limit to the number of Reseller groups
you can create.)
As such, you are able to create unique
commission groups to assign your Agents. Each
commission group can have its own commission
structure. This enables you to reward “high
performers”, “managers and executives”, or
even create “special terms bonus” agents.
Agent Administration &
Reporting - Managers can control all
Staff/Resellers assigned in their system.
Owners/Administrators are able to select the
display for reporting periods, with details
such as Order number, Order date, Payment
method, Total amount, Status of order, Sales
Staff commission rate and Commission amounts
being available. This report can also be used
as a commission statement.
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Call Our Sales Desk! -
Toll-Free: 1-800-229-7972
Or
Click Here Now to eMail Us for More Details! or follow us on
Twitter..... |
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IMS Software code is scalable,
proprietary and uses open
source architecture to allow licensed third party developers to
design compatible applications.
In particular: we use PHP a widely-used scripting language especially suited for Web development.
Also, this product includes some software developed by Edikon
Corporation for use in phpShop. (http://www.phpShop.org/)
and
MySQL - The world's most popular open source database |
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