IMS  Sales Staff (Call Center) Desk

The Sales Staff (Call Center) Desk allows the website owner to utilize internal Sales Staff or inbound/outbound Call Center staff or Kiosk based staff to book or make reservations on behalf of a client. The Sales Staff can create a new customer or third party profile or use a clients existing customer profile from the IMS Voyager database.

This allows Sales Staff to take orders by telephone,  a kiosk, fax or email and enter them directly into IMS Voyager via their browser to create reservations, print tickets (or book tours using the clients profile selected from the client list.

All integrated information is available for call center reservation staff to answer phone reservations: rates, availability, and package or event availability. All are quickly and accurately brought up to best serve the client, from pre-purchase stage.

The Call Center module can also accommodate phone reservations from travel agents and corporate clients. Integrated accordingly, sales staff will view negotiated contract rates and allotments assigned to particular staff or corporate customers.

With the Portal & Enterprise versions Call Center can accommodate demand, particularly during high seasons, across all members.

Multiple Commission Structures - IMS Voyager allows owners to create Reseller (Travel Agent) groups and assign them differing or unique commission rates. (There is no limit to the number of Reseller groups you can create.)

As such, you are able to create unique commission groups to assign your Agents. Each commission group can have its own commission structure. This enables you to reward “high performers”, “managers and executives”, or even create “special terms bonus” agents.

Agent Administration & Reporting - Managers can control all Staff/Resellers assigned in their system. Owners/Administrators are able to select the display for reporting periods, with details such as Order number, Order date, Payment method, Total amount, Status of order, Sales Staff commission rate and Commission amounts being available. This report can also be used as a commission statement.