IMS Software Services, What's Included

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This page contains many of the operational policies that IMS Software uses in its day-to-day operations and what you may expect when you purchase IMS software.

Privacy - IMS Software respects your right to privacy. Our privacy policy is quite simple: IMS Software will never sell or share your contact information with a third party without your permission.

Software Installation - Software installation is Free of Charge and included in the purchase price. This is simply the installation of the software on your server, not the integration of your html or PHP into the software.

Software Configuration - Many configurations can be achieved through the admin back office, also with the sophisticated standard templating system. We provide Two (2) Hours of telephone/email configuration assistance and training to your technical staff included with each purchase. Not the integration of your html or PHP into the software.

Any configuration beyond those free hours is charged at $80/hr US for additional configuration assistance.

Software Customization – The software can also be customized to your requirements.

A customization charge will be added to the base price of the product. If you need further software customization, please contact our support department to request a price quote. We will provide an estimate after you contact us at sales@imscart.com and provide us with your requested modifications.

We charge a rate of $85/hr US for custom PHP or MySQL programming.

*Please Note: The above price quotes are estimates. Depending on your design needs, prices are subject to change. Please contact our sales department to set-up a free consultation.

Payment

• Credit Cards: IMS Software accepts Visa, MasterCard and American Express cards via PayPal. Credit card orders are generally installed within 1 to 2 business days from the date of the order.

• Bank/Wire transfer: Payments can be made directly to our bank. Request details with order.

• International Money Order: Any acceptable International (cashable in Canada) Money order is accepted.

• Business Checks: Orders placed with a business check are held for 10 business days from the date of deposit to allow for the funds to clear our bank.

• Purchase Orders: Purchase orders for IMS Software manufactured products are accepted from government organizations only and must be submitted in hardcopy form. PO Terms are Net 30.

Support - Technical support is available by contacting IMS Software by phone (during our regular business hours and published support hours), or email as available for non-maintenance contract clients. Technical support is provided free for one (1) year (after purchase or upgrade) for code related issues.

What IS Included:

• Installation assistance
• Program questions and inquiries
• Problem resolution

What Is NOT Included:

• Training on use of IMS software
• Active configuration of the software
• Customization of any portion of the software
• Data repair and/or retrieval

Keep in mind that these are partial lists and are subject to change without notice. All support will be based on the judgment and sole discretion of IMS Software and its employees.

We offer a variety of services for IMS customers who would like to immediately take full advantage of the powerful features available in IMScart or would like to spend less time starting up.

Read more about the specific programs we've developed to help you conduct business on the web - Click Here.

Before Asking For Support:

• Have your serial number ready.
• Be at your computer.
• Know basic system information: IMS version, Windows version, which computer is the server, the ftp, username/password for your IMS installation, etc.
• If you are receiving error messages from the IMS product, please have the EXACT error message available.
• After the one-year-free period, support is $60.00 U.S. per hour. This fee is due at the time service is rendered.

All support contact will be responded to in the same manner in which IMS Software was contacted. (i.e. a telephone will receive a telephone response, an email will receive an email response...)

Upgrades - IMS Software produces two types of program revisions: Updates and Upgrades.

Updates are those that only change the last digit of the version number. For example, 2.00 to 2.02 would be an update. Updates are usually fixes to the program and may contain minor new functionality. Updates are free if downloaded and installed by the user otherwise a small service charge may apply.

Upgrades are those where one of the first two digits of the version number change. For example, 2.03 to 2.50 and 2.04 to 3.00 would be upgrades. Upgrades contain new program functionality, enhancements, and program fixes. The price of upgrades varies depending on the extent of the new functionality. Users are informed of upgrades through mailed upgrade notices or by email. New registration keys are required for upgrades.

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Contact webmaster@imscart.com with questions or problems with this service.